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Our subscription offer will come to an end in September 2021!  To know more about the conditions, please consult our Q&A page

FAQ - End of subscription offer Wootbox

A page is turning but the adventure continues!

After 6 years, 76 boxes created and more than 380 products ordered specifically for you, we have decided to change the Wootbox offer.
Our subscription offer will indeed soon end to be replaced by a rich and renewed Collector and Shop direct purchase offer.

Please find below the answers to most frequently asked questions.
Don’t hesitate to liaise with our customer support (serviceclient@wootbox.fr) in case you wished to have more precise information.

1. My Subscription


Why this change?

Rest assured that, our envy and motivation remain intact!
Subscription, due to its pace, is a demanding model that we are keen to execute perfectly. Unfortunately, this promise is becoming more and more difficult to keep in a particularly disrupted international context (health crisis, disrupted international transport, etc.). You have been the first ones to be impacted over the past 2 years!
With this in mind, we are now opting for more flexibility, variety and a better quality of experience in order to better satisfy you.
Your last subscription box will be the "Best-of" box of September, which, believe it or not, will live up to its name well ;)

It is just time for Wootbox to reinvent itself, we will put all our energy in renewing a rich and exciting Collector offer and also sourcing the very best products for our Shop.

I have already paid for my 3/6/12 months subscription, how will this be handled?


September 2021 “Best-of” box will be the last of your subscription and will live up to its name ! ;)
As mentioned in our email communication sent on July 29th, a credit corresponding to the number of remaining boxes in your subscription, to which we added a 20% extra, will be credited on your client account in September.
This credit will be available on the whole Wootbox Shop catalog until December 31st 2022, usable on one or several orders, without any amount restriction on any purchase made with your current customer account.
Just go to your customer account page here to validate this option and make sure you benefit from this exceptional bonus.

As par of my 3/6/12 months subscription, am I also entitled to being reimbursed?

Of course! As specified, Wootbox takes this opportunity to offer you an exceptional credit corresponding to the number of remaining boxes in your subscription, plus a 20% bonus. This boosted credit will end up on your customer account in September. You just need to validate this option on your customer account by clicking here in order to benefit from this offer.
If you with to, you can also request a refund of the remaining credit, without the 20% bonus, by sending an email to our customer support (serviceclient@wootbox.fr).

I was offered a gift card that I activated on a Wootbox subscription. How can I benefit from it?

If your gift card was activated as part of a subscription, September 2021 will be your last box. A credit corresponding to the number of remaining boxes will be credited to your customer account in September. This credit will be available on the whole Wootbox Shop catalog until December 31st 2022, usable on one or several orders, without any amount restriction on any purchase made with your current customer account. There will be no refund in this situation.

Should I cancel my subscription on my customer account?


Don’t worry, you won’t have anything to do on your end !
Our team will cancel your subscription permanently after September box payment no matter what type of subscription you subscribed to (monthly, 3, 6, 12 months).
There is no additional action to take on your customer account.
For ongoing subscriptions (3, 6, 12 months), we invite you to refer to the corresponding questions to have an overview of the options related to these situations.

I have a monthly subscription, what should I do if I don’t want to receive the September box?


Are you sure you’d like to skip this last box?
If so, just suspend your subscription before August 15th 2021 directly on your customer account in the “my subscription” section.

2. My loyalty program

I was supposed to receive an additional product in my next box to thank me for my loyalty. Will I receive it?

Don’t worry, if you received a card stating you would receive an additional product in your next box, it will indeed be the case in your August box.

I still had credit on my sponsorship account, how can I still use it?


The amount corresponding to your unused sponsorship account will be credited on your cu
stomer account in September so that it can be used on our Shop. It will be be eligible to a refund.
If you happen to also be eligible to another credit (for your subscription), both will be merged within one credit usable with the same terms and conditions on our Shop.

Will there still be a subscriber’s discount?


To thank you for your loyalty, our active subscribers in September 2021 will benefit from their subscriber’s discount until December 31st 2021.

3. My debits

When will the last debit occur?


If you have a monthly subscription, the last debit on your account will happen on August 15th for the payment of September 2021 box.
If you had a 3, 6 or 12 months subscription ending with July or August box, the debit will just be cancelled to end your subscription.
You’ll have the opportunity to find the August and/or September boxes within the monthly subscription or directly on our Shop.

4. My customer account

Following the end of my subscription, will I still have access to my customer account?


Don’t worry, the end of our subscription offer is not the end of Wootbox!
Your will still have access to your customer account where you can find information on your past subscription. This is where you can also find the invoices corresponding to your orders and futur shop orders.

I don’t want my banking coordinates to be kept on the website. How can I make sure they are deleted?

Within your subscription, your banking coordinates were securely kept by our payment provider in order to ensure proper subscription payment. With the subscription stopping, these will be automatically deleted by our partner.
If your coordinates are saved within your customer account, you can request them to be deleted by sending an email to our customer service (serviceclient@wootbox.fr).